Question 1

What is device monitoring?

Accepted Answer

Device monitoring is a proactive service that continuously checks the health, performance and security of your business computers and laptops. It helps identify potential issues before they impact users, reducing downtime and improving reliability.

Question 2

What's the difference between the Essential and Complete packages?

Accepted Answer

Both packages include device monitoring, update management, security checks, asset tracking and suspicious activity monitoring. The Complete package also includes phone and tablet support, plus unlimited IT support during office hours.

Question 3

What happens if an issue is detected?

Accepted Answer

When an issue is identified, an alert is generated and reviewed by our team. Depending on your package, we can investigate the problem, provide recommendations or resolve the issue directly through our support service.

Question 4

Can you monitor devices used by remote workers?

Accepted Answer

Yes. Devices can be monitored whether employees are working in the office, from home or across multiple locations, provided they have an internet connection.

Question 5

Is support included with every package?

Accepted Answer

The Essential package includes device monitoring with support available on a pay-as-you-go basis. The Complete package includes unlimited IT support during office hours, giving your team access to assistance whenever it's needed.

Question 6

How quickly can Device Monitoring be set up?

Accepted Answer

In most cases, device monitoring can be deployed quickly with minimal disruption to your business. Our team will guide you through the setup process and ensure all devices are correctly configured and protected.

Question 7

What do you monitor and support?

Accepted Answer

We help monitor and support key areas of your Microsoft 365 setup, including user accounts, email access, licences, security settings, suspicious sign-ins, phishing risks and general Microsoft 365 issues.

Question 8

How does it work?

Accepted Answer

We start by learning how your business uses Microsoft 365 and what level of support you need. We then review your users, licences, accounts and key settings before setting up ongoing monitoring, management and support.

Question 9

Which plan is right for my business?

Accepted Answer

Essential is best if you need Microsoft 365 set up and managed properly. Secure is best if you want added protection against common cyber risks. Fully Managed is best if you want PK Networks to handle Microsoft 365 support and management day to day.

Question 10

What makes Fully Managed different?

Accepted Answer

Fully Managed gives you a more hands-on level of support. It is designed for businesses that want PK Networks to help with ongoing Microsoft 365 changes, support requests, user management and day-to-day administration.

Question 11

Are Microsoft 365 licences included?

Accepted Answer

Yes. Essential includes Microsoft 365 Business Basic per user. Secure and Fully Managed include Microsoft 365 Business Standard per user.

If your business needs a different Microsoft 365 licence, we can advise on the best option.

Question 12

Is Microsoft 365 backup included?

Accepted Answer

Microsoft 365 backup is not included as standard unless stated in your plan. If you need added protection for emails, files, SharePoint or OneDrive data, we can provide backup as an additional service.

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