Privacy Policy

We monitor key server health and performance areas so issues can be spotted early. This includes proactive monitoring alongside cyber monitoring and endpoint protection.

Each package includes data backup to help protect important business data. The Fully Managed package also includes DR backup with 3TB of storage.

DR stands for Disaster Recovery. It provides an additional level of protection designed to help restore systems and data following a serious outage, failure or other major issue.

Remote support is included with the Secure and Fully Managed packages. With Essential, remote support is available at £160 per hour + VAT.

Secure includes remote support and quarterly reporting. Fully Managed adds DR backup with 3TB storage and monthly reporting for more regular oversight.

No. Server support is charged per server, rather than per user.

Device monitoring is a proactive service that continuously checks the health, performance and security of your business computers and laptops. It helps identify potential issues before they impact users, reducing downtime and improving reliability.

Both packages include device monitoring, update management, security checks, asset tracking and suspicious activity monitoring. The Complete package also includes phone and tablet support, plus unlimited IT support during office hours.

When an issue is identified, an alert is generated and reviewed by our team. Depending on your package, we can investigate the problem, provide recommendations or resolve the issue directly through our support service.

Yes. Devices can be monitored whether employees are working in the office, from home or across multiple locations, provided they have an internet connection.

The Essential package includes device monitoring with support available on a pay-as-you-go basis. The Complete package includes unlimited IT support during office hours, giving your team access to assistance whenever it's needed.

In most cases, device monitoring can be deployed quickly with minimal disruption to your business. Our team will guide you through the setup process and ensure all devices are correctly configured and protected.

We help monitor and support key areas of your Microsoft 365 setup, including user accounts, email access, licences, security settings, suspicious sign-ins, phishing risks and general Microsoft 365 issues.

We start by learning how your business uses Microsoft 365 and what level of support you need. We then review your users, licences, accounts and key settings before setting up ongoing monitoring, management and support.

Essential is best if you need Microsoft 365 set up and managed properly. Secure is best if you want added protection against common cyber risks. Fully Managed is best if you want PK Networks to handle Microsoft 365 support and management day to day.

Fully Managed gives you a more hands-on level of support. It is designed for businesses that want PK Networks to help with ongoing Microsoft 365 changes, support requests, user management and day-to-day administration.

Yes. Essential includes Microsoft 365 Business Basic per user. Secure and Fully Managed include Microsoft 365 Business Standard per user. If your business needs a different Microsoft 365 licence, we can advise on the best option.

Microsoft 365 backup is not included as standard unless stated in your plan. If you need added protection for emails, files, SharePoint or OneDrive data, we can provide backup as an additional service.